Refund policy

At The Slow Life Co, we are committed to providing a seamless and enjoyable shopping experience. To ensure clarity and transparency, please read our Return and Refund Policy below:

1. Returns and Exchanges

• All products, once delivered, cannot be returned or exchanged unless they meet the conditions mentioned below. This standard is in place to ensure safety, hygiene, and product integrity.
• Products may be eligible for return within 2 days of delivery if:

• They arrive physically damaged, broken, or defective.

• Any parts or accessories included in the product are missing.

2. Reporting Damages or Defects

• If your order arrives damaged or defective, please inform us within 24 hours of delivery.
• Provide video proof of unboxing to validate the claim.
• After verification, The Slow Life Co will process a replacement or full/partial refund as appropriate. Requests without proper evidence or made after 24 hours will not be eligible.
• Replacements, if approved, are typically dispatched within 4–7 business days.

3. Refunds

• Upon approval of your return, refunds will be processed within 30 business days to the original payment method used.
• Damages caused after delivery, improper use, or negligence will not be covered under this policy.
• For prepaid cancellations requested after 2 hours of order placement, a 30% deduction will be applied to cover processing and shipping costs.
• Orders cancelled within 2 hours of placing the order are eligible for a full refund.
• Orders already dispatched cannot be cancelled or refunded.

4. Shipping Charges

• Shipping charges for returning products due to reasons other than defect or damage may be borne by the customer, unless otherwise specified.
• Free trial shipping charges, if applicable, are non-refundable.

5. Order Cancellations

·        Orders cannot be cancelled once they have been billed or paid.

6. Contact Us

For any inquiry regarding returns, refunds, or cancellations, please contact us at:

• Email: deva.subramanian@theslowlifeco.store
• Phone: +91-7904234341
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We value your trust and strive to ensure every interaction with The Slow Life Co is simple, satisfying, and transparent. 🌿

This policy is designed to reflect The Slow Life Co’s commitment to customer satisfaction while maintaining hygiene and product quality standards.